Information About Your Personal Data
"Personal Data" is information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, phone number, precise location, device IDs, certain cookie and network identifiers, and "Fitness and Wellness Data."
How to Contact Us
If you have any questions, comments, or concerns about how we handle your Personal Data, then you may contact us by sending a message to firstname.lastname@example.org
Mia Care apps are designed for your wellness and fitness benefit. As such, you are able to control what Personal Data you share and with whom you share it.
Adding friends on the service will allow them to see your private profile. Not approving friends and keeping your account private will keep your account completely private.
We encourage you to adjust the sharing settings to best meet your objectives and sharing comfort level.
Deleting Information and Accounts
You may delete your account at any time. Once deleted, your data, including your account, username, or any other related content, cannot be restored.
Note that content you have shared with others (for example, through saving photos), exported from the service, or that others have copied may also remain visible after you have deleted your account or deleted the information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.
What information do we collect?
When you sign up for an account, we start building your profile and adding data to it. A basic user account has details like your name, email address, profile photo, cover photo, date of birth, and gender. These can be prefilled by Facebook login, or manually entered.
The Mia Care app tracks some basic stats like steps and sleep, but it is mostly powered by the other services and devices you connect to it. We have many integrations and are constantly adding more. We will update this list as the data we collect evolves. The more services you connect to your account, the more data you will be able to see on your profile and in the app. What you feel comfortable connecting and sharing is up to you.
Each type of account has different content and various amounts of personally-identifiable information, so you may be comfortable with connecting some and not others. We use our access to your accounts only to load the information we need, never to write or modify your data in any way. We load data once when your account is first connected, and then periodically to keep your account up to date. This data is processed and stored on Mia Care servers so it can be accessed through the website, mobile app and other platforms. When you disconnect an account, we also delete all of the associated data that was imported from that account.
The following are some of the commonly used services we integrate with, and the data that can come from it.
We load your count of daily steps from a variety of sources. You can select which is the primary source in settings. The common sources for steps include Apple Health, Google Fit, Fitbit, Garmin, and others.
From the iPhone app, we load various data-points from HealthKit (aka Apple Health) during the initial install, and keep them synced occasionally throughout the day. When installing the app, you will be able to choose which data types you want to sync. The possible options include: steps, workouts, sleep, heart rate, weight, bodyfat percentage, blood pressure, blood glucose, and menstrual cycles. Some users can also use details like calories, carbs/protein/fat intake, mindfulness time, and more if it is available in HealthKit.Setting up syncing will upload the data from your phone to our servers.
RUNKEEPER, STRAVA, MOVES
Runs, swims, walks, biking and other types of physical activity. The details we get include the start time, duration, pace, calories, etc. If available, we also load the latitude/longitude coordinates to plot it on a map. We also load your heart rate information if available.
We sync with Withings to retrieve bodyweight measurements taken with their wireless scales. We also load blood pressure and heart rates. If you use the Withings sleep tracker, we also load your sleep data.
Especially for users on the Android platform, we use Google Fit to load stats like step counts and heart rate.
We use Amazon Alexa to take in voice commands via Amazon Alexa enabled devices.
MANUALLY ENTERED DATA
In addition to the integrations, info can be manually entered into Mia Care apps.
Members can take a simple quiz in the app to track their mood, and also manually enter other details like symptoms, sport injuries, and blood sugar measurements or ketone levels for those on a ketogenic diet. These are only for your own easy reference, and potential correlations in the future, and should not be considered medical data.
Mia Care cannot provide any medical recommendations or analysis of your medical data, and you should always consult with your doctor before making any changes to your behavior or following anything that the app may suggest.
Data stored will remain private and not be revealed to any friends. However, it may be used to find correlations or for large-scale studies in aggregate across the platform — ie. researching why users get sick or how to prevent injuries.
We offer free and paid accounts. Those who upgrade to a paid Mia Care plan will be charged a monthly or annual fee, depending on the plan selected. Refunds will not be granted.
Through the website, you can upgrade with Stripe Checkout. In the app, you can upgrade with In App Purchase. You get the same features, on all platforms, but are just charged in different ways.Upgrades done on the website use Stripe to store credit cards and do recurring billing. Credit card details are stored entirely by Stripe and not by Mia Care. We only store a token linked to that credit card, and none of your actual credit card information. If you subscribed with Stripe and entered your credit card, you can manage your subscription or edit your card information from the billing page.
Subscriptions through iTunes can be managed through your Apple ID.
Subscriptions through the Google Play Store can be managed in the Google Play Store settings.
IN APP PURCHASES WITH MOBILE APP
Mia Care apps can be purchased directly with card on the website, or subscribed through the iPhone and Android apps.
You can do monthly or yearly subscription, and the exact price will depend on your App Store region—since the prices are converted to local currency in different places.
Payment will be charged to iTunes Account or Google Play account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period.
Subscriptions may be managed by the user and auto-renewal may be turned off by going to iTunes or Google Play subscription settings after purchase.
These are required to log in to your account and for basic web browsing features. When you visit the Services, a cookie will be stored on your computer.
The Services use log files. Stored information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use. These files may be stored on our servers or on analytics platforms that we use.
Who can see your content?
By default, your account is set to private and you are the only one who can see your profile. Everyone else will see a screen with your profile photo, name, and the fact that your account is private and you must be friends to view the page.
Mia Care staff can also view your profile for testing or support purposes, but will never share anything not made public.
We only use your data to power your profile page, and will never share or sell your details to any 3rd parties.
API ACCESS & EXPORTING
There is currently no public API to get data out of Mia Care apps. Please contact us to export your data.
HOW WE COLLECT AND USE PERSONAL DATA
We collect your Personal Data in a number of ways and for various purposes, including:
When you register for an account or interact with our Services.
When you input Fitness and Wellness Data within our Services or use our Services that collect or infer such data from mobile device sensors.
When you use or interact with a wearable or other connected device.
When you give us permission to sync Apple Health data in the iPhone app.When you give us permission to sync Samsung or Google Fit data in the Android app.
When you give us permission to collect Location Data in the mobile apps.
When you connect an integration to sync data to your account.When you communicate with us or sign up for promotional materials.
When you engage with our online communities or advertising.
When you access third party products and services.
When you connect with us through social media.
When we collect data from third parties or publicly-available sources.When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.
When we aggregate or centralize data.
When we link you to friends across platforms.
When you take fitness tests or assessments; share content or achievements; or invite friends.
When we provide you geographically relevant Services, offers, or advertising.
When you ask us to customize products, or Services.
When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes ( Country/Region-Specific Disclosures may apply).
HOW INFORMATION IS SHARED
To the public if you set your account to public
To people you have approved as friends on Mia CareTo other Users/Mia Registered Users
To Affiliates and Partners
To Service Providers and Vendors
For Advertising and Marketing
For Certain Analytics and Improvement For Interest-Based Advertising
For Legal Compliance, Law Enforcement, and Public Safety Purposes
In the event of an actual or contemplated sale
PUBLICLY AVAILABLE INFORMATION
Subject to your privacy settings, some of your information and content may be publicly accessible. Having an account on the service will make your name, profile photo and cover photo viewable so people can send a friend request. More sensitive details like your recent activity will remain private unless made public, or a friend request is accepted.
AFFILIATES AND ACQUIRERS OF OUR BUSINESS OR ASSETS
TRANSFERS OF YOUR PERSONAL DATA TO OTHER COUNTRIES
ACCESS AND PORTING
You can access much of your information by logging into your account. People in the EU can find export their history as CSV by contacting us.
RECTIFY, RESTRICT, LIMIT, DELETE
You can also rectify, restrict, limit or delete much of your information by logging into your account and deleting particular integrations, data points, or the entire account.
Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Where you have previously provided your consent, such as to permit us to process health-related data about you, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent by updating your settings or disconnecting an integration. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.
Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.
Legal Basis for Processing
To meet legal obligations
For Legitimate Interests
Consent as a Basis for Processing
In some cases, we will ask for your consent to process your Personal Data. You may indicate your consent in a number of ways, including, as permitted by law, ticking a box or connecting an integration, to indicate your consent when (i) providing us with your Personal Data through our Services or a form (including enrolling in Promotions); or (ii) registering or creating an account with us. Due to different countries' laws governing consent for the collection and use of Personal Data, the requirements for consent will differ across regions. We may request your consent for a number of activities including:
Mia Care Marketing and Communication
Third Party Marketing
Collecting Mobile Device IDs, Advertising IDs, and Data from Sensors
Processing Sensitive Personal Data
Collecting and Sharing Location Data
Transfer of Data
To Enable Social Sharing and Connect with Us on Social Media
MANAGING PREFERENCES AND WITHDRAWING CONSENT
You may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your Personal Data based on the consent you provided before you withdrew it, and exercise other controls regarding website and online data collection, interest-based advertising, your communication settings, and app preferences. Depending on the Service, collection and use of Personal Data may be required for the Services to work. To withdraw your consent, you can delete your account by contacting us at email@example.com which will stop the future processing of data.
We do very little advertising, and mostly rely on word of mouth for growth. Occasionally we will do advertisements to get more users for the service. Interest-based advertising is advertising that is targeted to you based on your web browsing and app usage over time and across websites or apps.
How We Protect Information
We implement appropriate technical and organizational safeguards to protect against unauthorized or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.
Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.
LINKS TO OTHER WEBSITES
We do not knowingly collect Personal Data online from children under 13 (note that the minimum age may vary based on country/region, and on local law). If you become aware that a child has provided us with Personal Data without parental consent, please contact us through our Support Team. If we become aware that a child under 13 has provided us with Personal Data without parental consent, we will take steps to remove the data and cancel the child's account.